Frequently Asked Questions
General FAQ's
Q. What are the OPENING HOURS of the LAGOON?
A. October to March - 6:00am - 10:00pm
April to September - 7:00am - 9:00pm
Every WEDNESDAY the pool is closed until 12pm for maintenance.
On SCHOOL HOLIDAYS, every WEDNESDAY the pool is closed until 12noon for maintenance.
Q. When is "MUDDY'S" Regional Playground Water Park closed for MAINTENANCE?
A. Sections of Muddy's Playground are closed for programmed maintenance on Tuesday mornings until 12 noon. Even when maintenance works are being carried out, Council endeavours to have at least 50% of the playground available to utilise.
Q. When are the VOLLEYBALL COURTS CLOSED?
A. The volleyball courts are closed every Wednesday until 2.00pm for maintenance
Q. How much does it COST to swim at the Lagoon?
A. The Lagoon swimming pool is FREE to the public.
Q. What about STINGERS & CROCODILES?
A. Since the swimming lagoon is not tidal, stingers are unable to access the area. Additionally, the lagoon has a vertical concrete wall on its seaward side to further prevent any undesirables from entering.
Q. Can we swim on the NATURAL BEACH in front of The Lagoon and along the foreshore?
A. SWIMMING in this area is not allowed due to the fact that crocodiles and marine stingers inhabit this area and attacks may cause injury or death.
Q. What about SECURITY in the area?
A. Certified LIFEGUARDS patrol The Lagoon at all times DURING OPERATION (times as above). Please note that children must be supervised by parents at all times and unsupervised children will be removed from the lagoon.
Security Guards patrol the Esplanade & Foreshore area 24 hours a day.
Cairns City Council Security Camera's are in place throughout the area, with staff monitoring activities 24 hours a day.
Q. Is there CAR PARKING available?
A. There are dedicated car parking sites available throughout Cairns CBD.
Q. Do we need to book to use BBQ facilities?
A. The BBQ Facilities are free to use. However, if you have a group of 50 or more people, or require exclusive use of a BBQ area, you need to book the facility. See Hire of Facilities.
Q. Can we HIRE a BBQ & PICNIC TABLE area for our function?
A. By booking in advance, Council will ensure that the BBQ is cleaned and resereved ready for your own private use. For more details, see Hire of Facilities.
Q. What effect did the re-development have on the BIRDLIFE?
A. Works were planned to have minimal impact on wader birds. Council undertook to monitor wader birds during key stages of the construction, and then post-construction, a bird monitoring study (2 year) is underway. For more information see Birdlife & Environmental Values of The Esplanade
Events
Q. What things can we organise through council?
A. Council can assist with limited: marquee hire, trestle tables, rubbish bins, cleaning services, security services, fencing and much more. Just contact our Inner City Facilities Office on 07 4044 3715
Q. What if we CANCEL?
A. Venue Hire fees will be returned on cancellation, with the following deductions:
• Events involving greater than 500 people cancelled more than two calendar months prior to booking date where no replacement booking has been obtained: 10% of venue hire fees to be paid as cancellation fee (excluding bump in and bump out fees).
• Events involving greater than 500 people cancelled more than one but less than two calendar months prior to booking date where no replacement booking has been obtained: 20% of venue hire fees to be paid as cancellation fee (excluding bump in and bump out fees).
• Events involving greater than 500 people cancelled less than one calendar months prior to booking date where no replacement booking has been obtained: 50% of venue hire fees to be paid as cancellation fee (excluding bump in and bump out fees).
• Events involving less than 500 people cancelled less than two weeks prior to booking date and where no replacement booking has been obtained: 20% of venue hire fees to be paid as cancellation fee (excluding bump in and bump out fees).
• Events involving less than 500 people cancelled less than 48 hours prior to booking date where no replacement booking has been obtained: 50% of venue hire fees to be paid as cancellation fee (excluding bump in and bump out fees).
